Sisterjane Reviews

"Sisterjane.com" is an elevated London label with romance and nostalgia at heart. The popular products on the website include a variety of women's wear such as dresses, tops, bottoms, jackets, and accessories. Some of the standout items include the Flutter Pleat Mini Dress, Skye Bow Midi Dress, and Laurel Jacquard Bow Dress. The website also offers menswear including new in shirts, trousers, jackets, and accessories. The customer service of "Sisterjane.com" has received excellent reviews, with customers praising the swift and kind assistance, fantastic customer service, and professionalism of the team. The company is committed to providing the best shopping experience to its community.

At Sisterjane.com, all refunds are credited directly to the customer's original method of payment. Delivery charges are non-refundable. Once a return is received, the refund process begins. It is estimated that refunds will be made by the provider of the customer's payment method within 7-10 working days. Working days are Monday to Friday excluding UK public holidays. If a payment for an order comprises multiple payment methods, one of which is a gift card, refunds will first be applied to the gift card used up to the amount spent in the original transaction. Any remaining balance will then be refunded to the second payment method used. Please note that Sisterjane.com does not cover return shipping costs. It is recommended to hold on to the postage receipt and tracking number. For peace of mind, customers may want to send the parcel using a delivery service that insures them for the value of the goods, should the parcel get lost. The return of the items is the customer's responsibility until they reach the Sisterjane.com warehouse. Customers are advised to pack the items properly to protect them from getting damaged on the way. International customers wishing to return items should follow the same instructions as UK returns and, in addition, make sure to place a copy of the original order confirmation (or invoice) inside the parcel, and write 'UK RETURNED GOODS' on the outside of the parcel. Sister Jane is not responsible for international returns that have not been sent as per their instructions for return, for parcels which are held or delayed by customs. Please be aware that customs and import duties, taxes and/or fees may be payable, and are the responsibility of the customer (even if they refuse to accept delivery of the shipments upon arrival). Sister Jane is not responsible for the VAT, duties and/or any other taxes applied by the local customs authority, and cannot predict the charges that may incur for each shipment. As such, it is the customer's responsibility to verify with local custom offices if any charges are payable upon delivery. If the customer's order is subject to any of these charges, they must be paid in full by the customer in order for the package to clear customs or to be delivered to them.

Sisterjane.com has received excellent customer reviews. The website has a 4.5 rating with 184 total reviews. The breakdown of the ratings is as follows: 76% of the reviews are 5-star, 3% are 4-star, 3% are 3-star, 1% are 2-star, and 17% are 1-star.

Customers have praised the customer service of Sisterjane.com. One customer appreciated the swift and kind assistance they received when they made a mistake with their email address during payment. Another customer commended the company for its professionalism and good service, stating that everything worked perfectly from purchase to refund. The customer service was also praised for providing immediate responses to queries about product dimensions.

However, there was a complaint about the company's returns policy. A customer had an issue with a return due to a lost package and was only offered a gift card instead of a refund. Despite this, many customers have expressed satisfaction with their shopping experience on Sisterjane.com.